Helping you stay independent in your home

Returns Policy

This consumer credit notification is aimed at addressing procurements which have either been made via a phone request, or orders which were placed via our website.

Under our returns policy, a grace period of 14 days is availed to the customer, and during this grace period they can exercise their right to cancellation – thus cancelling the previously placed order.

Your request for a cancellation can be mailed or hand delivered to the address below:

Stairlift Mobility Ltd
Unit 8 The Arena
Stadium Court
Bromborough
Wirral CH62 3QG

You can also have your request emailed to us at:
info@stairliftmobility.co.uk

The request for cancellation must be done not later than 14 working days after the goods have been received. However, a request for cancellation cannot be honoured on orders made on the following items: Customized specifications and goods made to order, Special orders, Curved and Straight starlifts, and any other hoists or lifts that have been cut and made to measure.

Transactions not covered under the 14 days grace period

The 14 days grace period has its limitations – as it is not applicable to every order made via a phone request, or orders which were placed via our website. The 14 days grace period cannot be utilized for clients or transactions that fall under any of the following categories:

  1. The grace period cannot be exercised on purchases made on perishable items.
  2. Customized specifications and goods made to order cannot utilize this grace period.
  3. This grace period does not extend to purchases made from private individuals if the goods have been fitted.
  4. Our business clients are not privy to the 14 days grace period.
  5. The grace period does not extend to items that were bought via bidding at a public auction. However, for the sake of clarity, it is necessary to state that an on-line auctioning process is not seen in the same light as a public auctioning process. This is because you are not physically present at the venue of the auction. Hence, if your purchase was made via an on-line auctioning process, you can exercise your right to place a cancellation of your purchase within the 14 days grace period.

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